Customer care

Customer Care

Monday to Friday 9am  - 5pm
Email: customercare@holzweiler.no 

Shipping information – Norway

Service: Posten/Bring Norge  

Estimated delivery: 2-5 days*

*Kindly note that delivery times are provided as guidelines only, and commence from the date of dispatch.

Important information 

All orders are fully traceable. If you send us an email we will send you your tracking number. Delivery times are provided only as guidelines, and does not take into account possible delays caused by payment authorization or stock availability. 

In Norway, Posten Norge is our chosen delivery service, and your order will be delivered to your local delivery point. Delivery notification will be sent via mail when your package is ready to be collected. 

Shipping information – Other Countries

Service: UPS

Sweden: (VAT excl)
Express: 20 Euro (1 day delivery* )
Standard: 17 Euro (1-3 days delivery*)

Danmark + Finland: (VAT excl)
Express: 25 Euro (1 day delivery*)
Standard: 20 Euro (1-4 days delivery*)

EU-Countries: (VAT excl)
Express: 28 Euro (1-2 days delivery*)
Standard: 25 Euro (3-5 days delivery*)

USA & Canada: (VAT excl)
Express: 30 Euro (2-3 days delivery*)
Standard: This option is not available. 

Rest of the world: (VAT excl)
Express: 35 Euro (2-3 days delivery* ) 
Standard: This option is not available.

*kindly note that delivery times are provided as guidelines only, and commence from the date of dispatch.

Important information  

All orders are fully traceable on UPS.com. You can send us an email, and we will send you your tracking number.

Delivery times are provided only as guidelines, and do not take into account possible delays caused by payment authorization or stock availability. 

UPS is our chosen delivery service world wide, and your order will be delivered to your local delivery point. Delivery notification will be send via mail, when your package is ready to be collected. 

Returns & Exchange

Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, we operate with an easy return procedure.

In advance of the return, please contact customercare@holzweiler.no

After notifying us, we would ask you to follow these steps: 

RETURN PROCESS

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.

2. Send us a mail to customercare@holzweiler.no with your return request. Once your return has been approved you will receive a return-shipping label.

3. For returns from other countries than Norway, please contact customercare@holzweiler.no.

Once your return has been approved and you have received the return papers, you will be contacted by UPS, and they will pick up your return order. 

4. Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.

5 Print out the return-shipping label after contacting us by mail. Place the return-shipping label on the box over the prior delivery information. Holzweiler will be responsible for the return shipment to our warehouse. 

6. Send the package to: 

Holzweiler Items AS (webshop) Lysaker Brygge 23/25  1366 Holzweiler Norway

7. Please follow your local instructions on how to return the parcel. Please note that you will receive further instructions on how to get your return-shipping label after you have started the process. The return will be traceable and insured until it has reached our office. 

8. Your return will be accepted within 14 days from the delivery date at our office.


EXCHANGES

Purchased items are exchangeable into a different size and colour. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. 

Please send us an email with your exchange request before shipping the item. 

Exchanges are shipped to you free of charge. Should you be interested in a different style, return your item(s) to us and simply purchase the new piece separately at Holzweiler.no 

Sale: Our regular online return and exchange policy as described above applies during sale periods.

Quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If the item(s) have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

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AW16 Sale | Order online & pick-up in store: Holzweiler Oscars gate 19 | Holzweiler Store Fornebu | Lysaker Brygge 23