Customer care

Shipping & Customer Care

Monday to Friday 9am  - 5pm
Email: customercare@holzweiler.no 

Shipping information – Norway

Service: DHL Express Domestic (Norway)

Delivery time: 1-2 days*

*Kindly note that delivery times commence from the date of dispatch.

If you place your order by 13:00 it will be sent out the same day


Important information 

Order tracking: Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while your purchase is on its way to you. You will receive an SMS / E-mail notification after your order has been dispatched, follow the link provided and choose from a range of options including:

-Rescheduling your delivery for a nominated day

-Placing your shipment on hold if you are away from home

-Arranging to collect your order from a DHL service point

Delivery times are provided only as guidelines, and does not take into account possible delays caused by payment authorization or stock availability. 

International shipping information – DHL Express Worldwide

Service: DHL Express Worldwide

DDP: Most countries* are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the final checkout-price.

*See list of countries below


Europe: Delivery time: 1-2 days*

Rest of the world: Delivery time: 1-3 days*


*Kindly note that delivery times commence from the date of dispatch.

If you place your order by 12:00 it will be sent out the same day


Important information  

Order Tracking: Once your order has left us, you will receive an email containing an air waybill number to track its progress online. 

Our shipping partner, DHL, offers you the flexibility to make changes to your delivery while your purchase is on its way to you. You will receive an SMS / E-mail notification after your order has been dispatched, follow the link provided and choose from a range of options including:

- Rescheduling your delivery for a nominated day

- Placing your shipment on hold if you are away from home

- Arranging to collect your order from a DHL service point

Delivery times are provided only as guidelines, and does not take into account possible delays caused by payment authorization or stock availability. 

To find out if On Demand Delivery (ODD) is available in your country, visit ondemand.dhl.com.


·       Australia
·       Austria
·       Bahrain
·       Belgium
·       Brunei
·       Bulgaria
·       Canada
·       Chile
·       China
·       Croatia
·       Cyprus
·       Czech Republic
·       Denmark
·       Egypt
·       Estonia
·       Finland
·       France
·       Germany
·       Greece
·       Hungary
·       India
·       Ireland
·       Italy
·       Japan
·       Jordan
·       Kuwait
·       Latvia
·       Lithuania
·       Luxembourg
·       Malaysia
·       Malta
·       Monaco
·       Netherlands
·       New Zealand
·       Norway
·       Oman
·       Philippines
·       Poland
·       Portugal
·       Puerto Rico
·       Qatar
·       Romania
·       Saudi Arabia
·       Singapore
·       Slovakia
·       Slovenia
·       South Africa
·       South Korea
·       Spain
·       Sweden
·       Switzerland
·       Taiwan ROC
·       Thailand
·       United Arab Emirates
·       United Kingdom
·       United Kingdom – Jersey
·       United States
·       Venezuela


Returns & Exchange

Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, we operate with an easy return procedure.

In advance of the return, please contact customercare@holzweiler.no

After notifying us, we would ask you to follow these steps: 

RETURN PROCESS

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.

2. Send us a mail to customercare@holzweiler.no with your return request. Once your return has been approved you will receive a return-shipping label.

3. For returns from other countries than Norway, please contact customercare@holzweiler.no.

Once your return has been approved and you have received the return papers, you will be contacted by DHL, and they will pick up your return order. 

4. Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.

5 Print out the return-shipping label after contacting us by mail. Place the return-shipping label on the box over the prior delivery information. Holzweiler will be responsible for the return shipment to our warehouse. 

6. Send the package to: 

Holzweiler Items AS (webshop) Lysaker Brygge 23/25  1366 Holzweiler Norway

7. Please follow your local instructions on how to return the parcel. Please note that you will receive further instructions on how to get your return-shipping label after you have started the process. The return will be traceable and insured until it has reached our office. 

8. Your return will be accepted within 14 days from the delivery date at our office.


EXCHANGES

Purchased items are exchangeable into a different size and colour. Exchanges are only processed upon receipt of returned merchandise and are based on stock availability. 

Please send us an email with your exchange request before shipping the item. 

Exchanges are shipped to you free of charge. Should you be interested in a different style, return your item(s) to us and simply purchase the new piece separately at Holzweiler.no 

Sale: Our regular online return and exchange policy as described above applies during sale periods.

Quality guarantee

If an item received is classified as faulty and was received damaged, you must contact us within 7 days of receipt.

If the item(s) have a manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

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Free shipping on all orders above 1500,- NOK / 170,- EUR